FREQUENTLY ASKED QUESTIONS

Perfect comfort is something we want you to experience long after you’ve purchased your Lennox® product. That’s why we offer a collection of resources that make it as easy as possible for you to get the answers and support you need.

How can I troubleshoot or diagnose what is wrong with my system?

The most basic step towards troubleshooting your system is to check for alerts or warnings that are currently active. Tap the Menu button, and then select the Notifications button to view them.

Notifications are color coded to indicate their importance, with red being service urgent, followed by yellow being service maintenance. After selecting the notification, write down the alert or warning code. You can check what it means here:

What does this alert or notification mean?

If needed, you can contact your dealer (Menu > Lennox Dealer Support Services) or Lennox (at 1-800-9-LENNOX) to get any issue resolved as soon as possible.

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Get answers from a Lennox® Dealer.

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Get the answers you need from your preferred dealer:

AZ Air Cond & Heating

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Rio Verde
Tom's Thumb Trailhead
Kierland
McDowell Mountain Regional Park
Mountain Gate
Eagle Mountain
Butterfly Wonderland
Roadrunner Park
Grayhawk Golf Club
Alhambra
Fountain Hills
Hurricane Harbor Park
Fort McDowell
Phon D Sutton
Arizona Business Park
Glendale
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Taliesin West
Foxwood
Phoenix Mountains Preserve
Paradise Valley
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It's also easy to find an expert Lennox® dealer who can help
you make the most of your HVAC system.

View Now