Privacy

Privacy at Lennox International

Lennox International Inc. and its subsidiaries and affiliates (“Lennox,” “we” or “our”) care about your privacy and are committed to protecting personal information in accordance to applicable privacy laws. This Privacy Notice (the “Notice”) applies to all personal information Lennox collects, uses, or learns about you, regardless of format, when you research, use, or purchase Lennox equipment or services, or interact with us verbally, through computers, websites, mobile applications, thermostats, other devices, or the software embedded therein (“Personal Information”).

Information We Collect and Use

How your Personal Information is collected and processed is determined by how you interact with Lennox.

Customers

When you research, purchase, or use our equipment, we collect your Personal Information, either directly or indirectly, through our websites, mobile applications, equipment, dealers, wholesalers, marketing events, or other means in order to provide you with equipment, services, support, and related information. The types of Personal Information we collect and process include name and contact information, IP addresses, thermostat/device identifiers, account login details (such as username and password), and, if enabled, location and/or geo-location data necessary to provide requested services, such as use of the ‘Smart Away’ function in the Lennox iComfort mobile application or the ‘Away Sync’ function in the Allied Air Comfort Sync mobile application. We collect and use Personal Information for product registration, warranty/rebate administration, newsletters, social media, and email campaigns; for thermostat registration and use; to operate and improve equipment, services, websites, mobile applications, and support; and for sales and marketing of our equipment and services.  If you connect to our platforms and online services using a social network, you agree to share your user details with us.  Finally, certain features (if enabled), such as the ‘Smart Away’ feature in the Lennox iComfort mobile application and the ‘Away Sync’ function in the Allied Air Comfort Sync mobile application, will continue to collect your Personal Information even while the application is not active.

Dealers and referral sources provide Lennox with Personal Information of third-party customers and other individuals. Lennox processes Personal Information provided by third-parties in accordance with the applicable contract, and for other uses permitted under this Privacy Notice. 

Employment Candidates

When we consider you for job opportunities at Lennox, we collect your Personal Information. The types of information we collect and process include: contact information, IP addresses and device identifiers, employment and education history, salary data, job preferences, special needs or accommodations, references, criminal records, and information you make publicly available or you provide in a resume, application, or similar document. When applicable, we collect gender, religion, race, ethnic affiliation, work permit/visa information, or marital status.  In this context, Personal Information may also be provided by third-party data providers. We use this Personal Information to consider and process your application for job opportunities and, if you are hired, to manage your employment.

Other Information We Collect and Use

We collect and use Personal Information from other sources, such as affiliates, third parties, retail partners, and public registers. We use Personal Information to protect our employees, affiliates, and other individuals against mistake, fraud, theft; to protect our goods and property; to prevent and investigate fraud and other misuses; and to enable Lennox to comply with laws, regulations, or legal requests, including to enforce this Privacy Notice.

How We Share Personal Information

When we share your Personal Information, we require the receiving party to have appropriate security measures in place and prohibit them from using the information for their own purposes or outside what is necessary to provide the service. We share Personal Information as follows:

• Among affiliates that share infrastructure, systems, and technology to process your Personal Information (as outlined in the sections above), to ensure efficiency and security, as permitted by applicable law, and in accordance with this Notice.
• With third-party service providers, dealers, distributors, contractors, and subcontractors to help us establish, maintain, and manage our relationship with you and as necessary for the operation of our business, including to support installation, servicing, technical operation, and improvement of our equipment and services.
• With third-party technology service providers who help us operate our websites, maintain our customer and marketing databases, engage in promotions, and deliver communications, among other legitimate business purposes.
• With third-party partners who facilitate our recruiting processes, including interviews and tests, travel logistics, relocation, immigration consulting, reporting and analytics, and pre-employment screening.
• With and between your insurance company, their agents, and medical staff in circumstances where we/they need to act on your behalf in an emergency or in the interest of other persons.
• With public authorities, such as law enforcement, as legally required or necessary to protect our rights or the rights of others.
• With involved entities in the event of a sale, merger, acquisition, or other transfer of all or any portion of our business or assets.

When we disclose information in an aggregate format that does not allow for the direct identification of individual users, this information does not constitute Personal Information. We do not sell Personal Information to third parties.

Third-Party Websites

Our websites, applications, and other platforms contain links or references to other applications or websites that are not owned or operated by Lennox. We cannot control and are not responsible for the privacy practices of other parties, including social media providers. We encourage you to read the privacy notices on these websites or applications before providing any personal information.

International Transfer of Personal Information

Lennox transfers Personal Information it collects to the United States and other countries where Lennox or its business associates conduct business. Personal Information will be processed or stored in these countries for the purposes described in this Notice. These countries may not have data protection laws, or their data protection laws may differ from those of your country of residence. We will put in place safeguards to protect your Personal Information when it is transferred to other countries, including use of European Model Clause contracts where required by law. If you have any questions, reference the Contact Us section.

Safeguarding Personal Information

We use commercially reasonable technical and organizational security measures to protect your Personal Information against manipulation, risks of interception, data loss or corruption, destruction, access by unauthorized persons, viruses, or other harmful programs. Although we make every effort to ensure the protection, integrity, and security of our network and systems, we cannot guarantee or warrant the security measures will protect all Personal Information. The security of your data also depends on you. You accept and assume the inherent risks of online communication.

Information Retention

We retain your Personal Information for the duration necessary for the purposes set out in this Notice or to meet legal requirements. After this period, we will securely dispose of Personal Information or take appropriate measures to anonymize it in the event it must be retained.

Your Rights and Choices

Marketing Communications

If you receive marketing emails from us, you may unsubscribe by following the instructions contained in the email. You may also opt-out of promotional communications from us by emailing privacy@lennoxintl.com.

If you opt-out of receiving email from us or otherwise modify the nature or frequency of promotional communications, it may take up to ten (10) business days for us to process your request and you may continue to receive promotional communications from us during that period. You will continue to receive administrative messages regarding our services, or transactions you have entered into with us, even after opting-out of promotional communications.

Information Collected Automatically

When you interact with us online or view advertisements, the embedded software automatically collects information, some of which is Personal Information, via “cookies,” log files, device identifiers, or other means. A “cookie” is a small file a website server stores on your computer. Cookies enable websites to recognize your computer and to “remember” your entries as you move from page to page, or even when you revisit the site from time to time using the same computer. The following data is automatically collected: website use (e.g., links or buttons you have clicked, search terms, and the pages you have viewed) personal preferences, interests, and activities; device identifiers, and IP addresses.

We use automated devices, applications, third-party analytics (such as Google Analytics), and other means to evaluate Lennox website usage. These third-party tools use cookies and other tracking technologies to perform their services and help us improve our online performance and user experience. Google Analytics collects and stores data such as time of visit, pages visited, time spent on each page, IP address, and the type of operating system used to access the website.  By using a browser plugin provided by Google, you can opt out of Google Analytics.

We use clear GIFs in connection with our websites and applications to track visitor activity, manage content, and compile site-use statistics. Clear GIFs (also known as web beacons, web bugs, or pixel tags) are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on websites. We and our third-party service providers also use clear GIFs in HTML emails to help us track email activity.

We use the data collected through cookies, log files, device identifiers, and clear GIFs to store information; provide custom, personalized content; monitor the traffic, use, and effectiveness of our websites and applications; diagnose or fix problems; and improve user access. Most web browsers automatically accept cookies, but you can usually modify this in your browser’s settings. This may prevent you from taking full advantage of our websites or applications. Note our websites do not take any action in response to “do not track” signals that may be transmitted by some web browsers. Third-party advertising networks are not permitted to collect information about our users.

European Privacy Rights

If you reside in the EU or Switzerland, you may lodge a complaint with your national or state data protection authority or supervisory authority. You also have the right to: (i) request access to, rectification of, or erasure of your Personal Information; (ii) object to the processing of certain Personal Information and seek data portability under certain circumstances; and (iii) restrict or opt out of marketing messages or personalized content to which you previously opted in. Email privacy@lennoxintl.com to request to access, rectify, erase, object, restrict, or seek portability.  

We may not be able to fulfill your request for deletion if the information is required to perform under a contract, provide services you previously requested, or fulfill other legitimate business purposes. We will ask you to verify your identity before we can act on your request. If you request deletion on behalf of someone else, we will need additional information to verify you are authorized to do so.

If you are a resident of the EU or Switzerland and want to exercise your rights under the GDPR, or if you have a complaint about how we use your Personal Information, reference the Contact Us section to mail or email us. We will respond to inquiries within thirty (30) calendar days.

If you are a data subject residing in Germany, you can reach our German Data Protection Officer at the same postal address or email address with the addition “To the Data Protection Officer.”

If you would like more information about data protection and your rights under the GDPR, you may visit the European Data Protection Supervisor’s site at https://edps.europa.eu/data-protection/.

California Privacy Rights

California law entitles California residents to certain additional protections regarding Personal Information. The contents of this section apply only to California residents and the Personal Information regarding them. For purposes of this section alone, “Personal Information” means any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. California residents have the right to request:

• information regarding their Personal Information we have collected (the categories of Personal Information we have collected, the source of such information, and how we have used such information);
• a description of whether we have disclosed their Personal Information to third parties, and if so what categories of information we have disclosed, and what categories of third parties we have disclosed it to);
• a copy of their Personal Information collected by us in the past 12 months; and
• that their Personal Information be deleted.

To make such a request, please email privacy@lennoxintl.com. We may require verification of your identity before further processing your request. In certain instances, we may be permitted by law to decline some or all of such a request.

Children’s Privacy Rights

Our products and services are not directed to children, nor do we knowingly collect Personal Information from children. If you are a parent or guardian of a child under the age of sixteen (16) and believe he or she has disclosed Personal Information to us, please submit a request using the information below.

Contact Us

By mail:  Lennox International Inc.  By email: privacy@lennoxintl.com 
  c/o Legal Department: Privacy
2140 Lake Park Blvd.
  Richardson, TX 75080
USA

Note: This Notice supersedes all previous versions. We may change the Notice at any time effective as of the “Last Updated” date on the first page. Your continued use of our products, services, or online tools after an update indicates you agree to the revisions.