FREQUENTLY ASKED QUESTIONS

Perfect comfort is something we want you to experience long after you’ve purchased your Lennox® product. That’s why we offer a collection of resources that make it as easy as possible for you to get the answers and support you need.

Where and how do I generate a pin number and why do I need one?

You will need to generate a pin so you can add your thermostat to your Lennox Smart Thermostat App account.

• From your thermostats home screen, go to Menu > User Account > Account. Select Generate Pin at the bottom of the screen. A five-digit unique pin number will appear. You will use that number to add your new thermostat to your user account using the Lennox Home App.

• Return to your mobile device and enter the five-digit number displayed on the thermostat here. Then select Add.

• The next screen will provide the option to Add New Home. Select that option.

• Enter the home information required on this screen.

• It is highly recommended by Lennox to check the option to allow dealers to receive service alerts and if possible, remotely fix any issue that may occur with your thermostat

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