FREQUENTLY ASKED QUESTIONS

Perfect comfort is something we want you to experience long after you’ve purchased your Lennox® product. That’s why we offer a collection of resources that make it as easy as possible for you to get the answers and support you need.

What is the difference between Remote Sharing, Advanced Diagnostics & Troubleshooting and Alerts & Notifications?

1] Remote Sharing: Allows your dealer to remotely evaluate the status of your system.

2] Advanced Diagnostics and Troubleshooting: When ON/ALWAYS is selected, you will always give authorization to your Lennox dealer to remotely troubleshoot your system. When OFF is selected you will not give authorization to your Lennox dealer to troubleshoot your system and address system performance remotely.

3] Alerts and Notifications: When ON is selected you allow your Lennox dealer to receive updates when your system needs maintenance.

Note all 3 options must be toggled on for Advanced Diagnostics and Troubleshooting function.

For more information or a visual representation of steps please reference our user guide here

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