FREQUENTLY ASKED QUESTIONS

Perfect comfort is something we want you to experience long after you’ve purchased your Lennox® product. That’s why we offer a collection of resources that make it as easy as possible for you to get the answers and support you need.

What is Away Mode?

Away Mode is a special mode for when you're away or nobody is home. When Away is active, the home screen brightness dims and it allows you to specify a heat setpoint and a cool setpoint that will be used when you're not at home. You can also change the Away setpoints at any time under Menu > Settings > Away.
To use Away Mode, you manually put your system in Away Mode when you leave your house by tapping the Away button on the home screen on your thermostat (bottom left). The Away button is also available in the mobile app in the My Homes screen. When you return home, you'll need to cancel Away Mode.

Alternatively, if you have a smart phone, you can enable Smart Away so you'll never have to manually put your home in Away Mode when you leave your house and remember to adjust your thermostat temperature when you return home. This means you'll always be comfortable and saving energy when you're away.
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