FREQUENTLY ASKED QUESTIONS

Perfect comfort is something we want you to experience long after you’ve purchased your Lennox® product. That’s why we offer a collection of resources that make it as easy as possible for you to get the answers and support you need.

How do I connect my Minisplit to the Lennox Home App?

To connect your Lennox Mini-Split to the Lennox Home App, download the app, create a Lennox account, link your SmartThings account, and add your Mini-Split.

That’s the quick overview. Now, let’s walk through each step in detail to make sure your setup is smooth and error-free.

Connecting your Mini-Split to the Lennox Home App gives you remote control and SmartThings integration for better comfort and efficiency. This guide ensures you follow the correct steps for a seamless setup.

Before You Begin 

  • Download the Lennox Home App from the Apple App Store or Google Play Store.
  • Create a Samsung SmartThings account and sign in.
  • Ensure your Mini-Split is powered on and ready to pair.

Step-by-Step Instructions to Connect Your Mini-Split

Step 1: Create a Lennox Account 

  • Open the Lennox Home App.
  • Tap Register.
  • Enter your phone number, email address, and password.
  • Verify your email and password.
  • Agree to the Lennox EULA and complete registration.

Step 2: Add Your Mini-Split 

  • After logging in, you’ll be prompted to Add New System.
  • You will see two options: Lennox Thermostat or Lennox mini-splits Powered by Samsung.
  • Select Lennox mini-splits Powered by Samsung.
  • Tap the arrow in the bottom-right corner to continue.

Step 3: Link to SmartThings 

  • Click on Link to SmartThings.
  • Authenticate credentials by entering your SmartThings account information.

Step 4: Authorize Cloud Integration 

  • After authenticating, select a location to allow Lennox Cloud 2 Cloud
  • Tap Authorize to enable Lennox Cloud-to-Cloud integration.

Step 5: Set Up Your Home 

If prompted, choose Create New Home (if one hasn’t been set up).

  • Enter:
  • Home Name
  • Country
  • Address (City, State, Zip)
  • Tap the arrow in the bottom-right corner to continue.

Step 6: Finish Setup 

  • Confirm your location and tap Finish.
  • You have successfully added your Mini-Split.
  • You now have access and control of your paired Mini-Split through the Lennox Home App.

Additional Scenario: Adding a Mini-Split When You Already Have Lennox Thermostats 

From the home screen, select the menu icon in the top-left corner.

  • Tap Add System.
  • Select Lennox mini-splits Powered by Samsung.
  • Tap the arrow in the bottom-right corner.
  • Click Link to SmartThings and authenticate credentials.
  • Authorize Lennox Cloud-to-Cloud integration.
  • Select Existing Home, then confirm and tap Finish.

Additional Tips 

  • For advanced settings like Mode and Fan Speed, use the app’s menu options.
  • If adding multiple Mini-Splits, repeat the steps for each unit.

Troubleshooting 

  • Common setup errors: Ensure your SmartThings account is active, and credentials are correct.
  • SmartThings linking issues: Check your internet connection and retry authorization.
Map pin

Get answers from a Lennox® Dealer.

It's easy to find an expert Lennox Dealer who can help you make the most of your HVAC system.

View Now

Get the answers you need from your preferred dealer:

AZ Air Cond & Heating

Go to my Dealer's Page
Marker
Second
Rio Verde
Tom's Thumb Trailhead
Kierland
McDowell Mountain Regional Park
Mountain Gate
Eagle Mountain
Butterfly Wonderland
Roadrunner Park
Grayhawk Golf Club
Alhambra
Fountain Hills
Hurricane Harbor Park
Fort McDowell
Phon D Sutton
Arizona Business Park
Glendale
Thunder Bird Conservation Park
Taliesin West
Foxwood
Phoenix Mountains Preserve
Paradise Valley
alt goes here
alt goes here

Map data ©2022 Google
Loading...
alt text goes here

It's also easy to find an expert Lennox® dealer who can help
you make the most of your HVAC system.

View Now