Lennox Residential
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Frequently Asked Questions

Frequently Asked Questions

Lennox Warranty Information

What products are covered under warranty?

What products are NOT covered under warranty?

What does the warranty cover?

What is the Lennox 10-Year Extended Limited Warranty Program?

Who is responsible for giving me the basic Lennox Equipment Limited Warranty certificate and the notification of the 10-Year Extended Limited Warranty Program?

What is the difference between the Lennox Equipment Limited Warranty and the Lennox 10-Year Extended Limited Warranty Program?

How do I register for the Lennox 10-Year Extended Limited Warranty Program?

What information do I need to register?

What Lennox products are eligible for this 10-Year Extended Limited Warranty Program?

Is this extended limited warranty retroactive?

Can equipment be registered after 60 days from either the installation date or closing date in the case of a newly constructed home?

I live in a state or province where registration is not required. Do I qualify for the extended limited warranty?

Can I register just my gas furnace?

My dealer told me that my system qualifies for the extended limited warranty. Why did Lennox deny it?

I purchased my house in January of 2009. Is the equipment eligible for the program?

After I have registered, do I have to use the installing dealer in order to maintain the manufacturer's warranty?

Is the extended limited warranty transferable to subsequent homeowners?

Will products using R-22 refrigerant be eligible for the extended parts warranty?

How do I know if I have this extended limited warranty?

Will I be notified if my equipment is approved or rejected for the warranty?

I submitted my online registration, but have not received a confirmation. What do I do?

Is the reference number also my extended limited warranty number?

Who do I contact if I have any questions?

I do not have a computer. How do I register my product?

What program information is available for homeowners?

If my registration for the Lennox 10-Year Extended Limited Warranty Program is denied, whom do I contact?

What is a "properly matched" system?

What is AHRI?

What is an AHRI-matched system?

What is the difference between an ARI and AHRI?

Since my dealer did not install the proper matching coil, can Lennox make the dealer replace it with the proper coil?

Who is responsible for making sure that my system is matched?

Where it is written that my specific equipment doesn't qualify for the extended limited warranty?

Do Dave Lennox Signature® Collection products need to be registered to receive the extended warranty?

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