Rated 5 out of 5 by RSinAZ Two units installed.
I live in Arizona and the heat is blistering here. I recently had 2 XP21 systems installed at my house. They are very quiet while keeping my home comfortable. I highly recommend.
November 22, 2012
Rated 2 out of 5 by Cape Lousy product.
First problem it was not quiet until repairman made a fix. Second problem it had a part blow out while we were on vacation. That problem although known by the company to exist it was not fixed until the problem occurred at our house. It took a simple little round black sticker to prevent the problem from happening again, after the furnace was repaired. Next time a circuit board blew out because of a storm. The company had to take our old board so it could be studied to determine what caused the problem. They knew what happened because they already had a new board. During this latest mid-Atlantic storm our furnace received and error message. I was able to get someone on the phone who told me the possible problem and had me turn on the emergency heat. A service tech was not available because of the storm. On Friday the tech arrived and found that an entire board had blown so it was more than the first tech had thought. In his defense he was not able to see the heat pump. A new board was not immediately available so a service call is set for Monday to replace this board. We have learned that this particular model has had a lot of problems since it was first produced. We had been told at the time we purchased it that it was a new top of the line product. I am highly disappointed in the product, although I will admit the service men have been very good. For the amount of money paid I feel the whole product should be replaced. The product has also not produced the amount of heat we were promised or the house coverage we were promised.
February 16, 2014
Rated 3 out of 5 by BC19380 Overall, seems to be a solid unit, but noisy
Have operated the system for 4 months, both in cooling and heating mode. This 3 ton rated heat pump system seems to put out much more heat than our previous 3 ton system. I note the backup electric resistance heaters rarely come on, even at 10F ambient. The outdoor unit is noisy; agree if you stand 10 feet away horizontally it is relatively quiet. But vertically, much of the fan noise is heard and transmits through second story bedroom window and wall. There is also much vibration in the refrigerant lines which partially transmits through house structure.
February 12, 2014
Rated 5 out of 5 by StephenM Big savings on electric bill.
This is the first time I have ever purchased a 2 stage heat pump and am so glad I did. The unit runs at low speed the majority of the time it's on and my electric bills have dropped significantly; some months up to 40%. The air handler is in the house near our family room and we barely hear it running. The best feature I think is being able to set and control the humidity level for the house. Lower humidity = a much more comfortable home without having to freeze everyone out during the summer. I highly recommend this system to anyone.
November 18, 2013
Rated 5 out of 5 by Will82 It really is "State of the Art" the Ultimate Heat Pump
This system has really improved our comfort in the home while cutting our utilities by over 25%. It also cleans and purifies the air throughout the whole home. And being able to control it precisely from anywhere n our cellphone is a huge added benefit. We love our new Lennox system it was worth every penny and then some.
June 6, 2013
Rated 5 out of 5 by Charles24 Nice system
This system has lowered my electric bill two months in a row. It runs quietly. We had a drain backup last week, and the thermostat disabled so I would have to call for service instead of letting the unit keep running. This likely saved my flooring. If the unit would have kept running, it would have leaked water. Energy efficiency, icomfort thermostat, and financing incentives were my reasons for purchasing this system.
April 23, 2013
Rated 5 out of 5 by Fess WOW
Replaced a 22 year old heat pump with this one, was going to get the XP17 but rebates brought price down on the XP21 to essentially the same so went with the top of the line. It is amazingly quiet outside, also has the 2 stage blower in the garage which you barely hear also. Use to be able to hear the air blow inside the house with the old pump, no more with this one. Also upgraded to the carbon filtration system, also wonderful. Takes smells out of the house fast, also has decreased house dust by 80% and I was using 3M allergen filters before which are suppose to be one of the better filters out there. Love my new purchase!
March 15, 2013
Rated 5 out of 5 by abilenebull This HVAC unit has helped us lower our monthly bills!
This unit has helped us stay warmer this winter. And while staying warmer, we are seeing lower daily usage and monthly bills!
March 2, 2013
Rated 3 out of 5 by Suzanne7 More noise than expected
The headline says this is "the most quier and efficient heat pump you can buy.". It is not as quiet as my old unit. It makes much more noise than I expected. It seems to work very well in heating the home, so that is good. But it makes noise.
February 13, 2013
Rated 4 out of 5 by agilegal Very efficient product
I bought this unit for the dual stage and high efficiency, and it has proven itself in the short amount of time I have had it. Would recommend for these reasons.
February 5, 2013
Rated 5 out of 5 by joed55 a warm house
before the lennoxs system I had two heat pumps to try to heat my house that did not do the job We now have AIR comming out of ouy vents and is is warm
January 12, 2013
Rated 5 out of 5 by RR13 Great performance and price
We replaced an old single stage heat pump and are extremely pleased with our new heat pump. It is much more efficient and keeps our house much warmer. The variable speed fan set to circulate eliminates cold spots in the house.
Just got the electric bill and it is almost 1000 KWh lower than the average of the last 8 Decembers, even though we had below average temperatures for nearly 2 weeks.
We are very happy!
January 8, 2013
Rated 5 out of 5 by girleyshark Great features and function
In the few weeks we have had the system we can tell a big difference with the air flow in the house. Before you could not tell when the system was running in the back bedroom. Now you can both hear and feel when the system is running. It has increased the comfort in the house and we are hoping to see the benefits in the electric bill.
January 6, 2013
Rated 5 out of 5 by Buckshot Works even better than expected.
Even though it is a little pricey, so far it does
everything we wanted it for. The comfort thermostat is great. Once set it handles everything and you can change setting from your smart phone, iPads or computer. So far so good.
January 4, 2013
Rated 4 out of 5 by DSCS Good features and quiet
Bought this in mid December during a warm spell. It was a week or more before the heating task was tested. The programmable thermostat worked well and the heating was done as we wished. The unit is very quiet except when you decide to raise the temperature by a more than a degree. It then goes into its highest speed mode and is fairly noisy. Fortunately is does not operate in that mode very often.
January 3, 2013
Rated 5 out of 5 by Janet60 This product has many good features.
The cost savings and increased comfort are the two most important features.
December 30, 2012
Rated 5 out of 5 by lakeside very quiet
Our units are ultra quiet, which we really like. We've had heat pumps before, but this Lennox product is true quality. The thermostat is very user friendly and we like being able to set it and forget it.
December 29, 2012
Rated 5 out of 5 by Cat12 Very efficient and quiet
This unit works very well, and it's so quiet. Also love the display on the control with all the options.
December 24, 2012
Rated 5 out of 5 by JLPCollins This unit is quiet and much warmer that the previous heat pump.
It is nice to be warm for a change. After we receive the power bill I will be able to evaluate the savings.
December 22, 2012
Rated 4 out of 5 by Rick1 The system works fine
I think my installation as my unit was installed with the front facing the back of my property causing me to install a fence to hide the backside of the unit. The air flow is great but makes a high pitch sound going through the air cleaning unit, very annoying if close by.
December 22, 2012
Rated 5 out of 5 by Harleyhouse Liking the ability to be optimized to -20C.
This unit is made for our winters in S.Ontario. Efficient and cost effective for our solely electric energy source.
December 20, 2012
Rated 5 out of 5 by Roy13 Great looking heat pump
This should have plenty of beef to meet our needs, I am really looking forward to the summer!
December 14, 2012
Rated 5 out of 5 by Wilmon I was very impressed with the quietness of this equipment
Other features include the lack of vibration of the air handler and the overall solidity of the internal equipment. Outside the heat pump configuration is impressive and has the look of something that will handle all that Florida weather can throw at it. The touch sensitive thermostat is extremely flexible, responsive and informative. All in all so far I'm more than satisfied with this assembly of Lennox equipment.
December 13, 2012
Rated 5 out of 5 by Wayne101 Great new features and high energy savings
XP21 is the top of line heat pump, and so far, it is performing perfect. It is quiet, and runs alot less than our old unit. We are looking forward to extra savings with this more efficent unit. The quaility of Lennox, makes this a good choice for long lasting service.
December 12, 2012
Rated 5 out of 5 by jamar XP21 Heat Pump price was very good price
XP21 Heat Pump price was very good price. Excellent rebate from electric company. The unit is very quiet and has reduced electrical costs already.
December 10, 2012
Rated 5 out of 5 by Linchomeowner Great savings
Installation of these heat pumps saved us 25% on our energy bills over the last two years.
December 10, 2012
Rated 5 out of 5 by Willy50 Heat pump
This product is very quiet, neat and efficient. The thermostat is helpful and easy to operate.
December 8, 2012
Rated 5 out of 5 by JER98 Performance excellence
This product has superior features and it perfect in our basement set-up. We like the way it switches between heat and air without adjustment. It also allows us to work within a temperature range. We love the two-stage blower and it's very quiet.
December 6, 2012
Rated 4 out of 5 by Robin8322 Very quiet.
Very quiet operation. Maintains comfortable home temperature. Haven't owned it long enough to judge energy efficiency.
November 28, 2012
Rated 5 out of 5 by Ctcothern So far so good
Love the thermostat on auto. Just set and forget. Great product
November 27, 2012