Rated 1 out of 5 by Blueeyez58 Unreliable unit with costly repairs
Since we had this heat pump installed four years ago, we have had the following repairs:
1) defrost control board replaced
2) contactor replaced once, and now it is in the process of being replaced for the second time
3) high pressure sensor tripped and had to be reset
4) TXV unit that monitors refrigerant replaced
4) Capacitor replaced
Needless to say, not happy at all with this unit and wish we had checked reviews on it first.
September 2, 2014
Rated 1 out of 5 Costly Repairs
This unit was installed new during the construction of our 33oo ft2 home. The fan motor has been replaced 3 times. The capacitor twice and now I am having to replace the 24v coil/contactor for the third time. This unit is very loud when it cycles on. I WOULD NOT RECOMMEND THIS PRODUCT.
August 4, 2014
Rated 5 out of 5 by Frederick XP13 Heat Pump
XP13 Heat Pump unit is providing my Home with total cooling that comfortable in all area. This and using the ComfortSense 7000 Series control that provides 24 hours program control over my house heating and cooling system.
July 11, 2014
Rated 5 out of 5 by KWWCB Great Product
Very good product. Quiet and efficient. I would recommend this product especially for townhouses.
July 7, 2014
Rated 1 out of 5 by pablove would not recommend
Had this unit less than five years now and it seems like i'm constantly doing things to keep it going so that my house can be cool.
May 22, 2014
Rated 1 out of 5 by Lisa7376 Junk 13hpx model
Been in our new house less than 2 years. Have two units because of our 3500sq ft home. One works most of the time and the other has given us fits since we moved in. Front unit repaired 2 times and back unit repaired more than 7 times!! Shop around before building. Would not recommend.
February 4, 2014
Rated 1 out of 5 by MLMNLONDON Junk
Piece of junk. Dont buy it! Mine is only 7 yrs old and does not function properly, My electric bill is double what it was last year at this time.
January 6, 2014
Rated 3 out of 5 by RBRZMR Electrical issues!
I purchased this model along with the air handler 6 years ago. I just recently had a problem with an electrical wire touching a copper freon pipe located inside the the outdoor unit. If you purchase this unit be aware of this issue! I recommend re-taping the power wires inside the unit with rubberized insulation. The cost to our family was 12 lbs of freon, 2 inches of braze, and 4 hours of labor. In today's economy I hope that Lennox follows up on this issue for future purchases. This could have been prevented during the manufacturing process! I have contacted Lennox concerning this isssue.
August 7, 2013
Rated 5 out of 5 by OSUfan This product meets all our needs
We are very happy with this product. It is very efficient and quiet.
April 10, 2013
Rated 4 out of 5 by es99cobra Nice looking high quality unit
So far, this unit has performed flawlessly. It looks great, and is quiet to boot. I like the upright feature and the clam shell design for ease of cleaning the coils. No complaints so far
March 26, 2013
Rated 5 out of 5 by Mgutchak Great system
For the price we couldn't beat it very quiet and efficient for a budget like ours
March 2, 2013
Rated 5 out of 5 by Milo Much better than unit it replaced.
The Lennox heat pump is much quieter than the unit (from another manufacturer) that it replaced. It also seems put together much better (old unit had a very flimsy cabinet)
When in heat mode the Lennox has a much quieter defrost cycle than the old unit, which sounded like it was exploding when it went into defrost.
Here in Arizona we have over 100 100deg days each year and always several 110deg plus days. The Lennox is up to the task.
January 29, 2013
Rated 5 out of 5 by Lisa61 Works Great; Quiet!
This unit heats and cools great and runs really quietly. Love it. Definitely recommend.
January 4, 2013
Rated 5 out of 5 by davidandreanna Another quality Lennox product!
The XP13 is an excellent value in the Elite Series. We have 2 heat pumps that heat and cool our house, and they do a fantastic job of keeping every room just the right temperature. They're economical, too. We couldnt' be more satisfied.
December 5, 2012
Rated 1 out of 5 by Timothy Lennox XP13 Electronics
Nothing but problems since my lennox XP13 was installed. Only works for about a year before it has to be serviced. I continue to have problems with the defrost control board. Have had it replace twice in four years and I believe its failing is caused by other parts malfunctioning. The certified Lennox guy has advised me to "just replace everything" because he doesnt know what is wrong. I have the Capacitor and contactor replaced, then the board goes out, replace the board and it works for a year... then the board continues to flash an error code and wont start the compressor. If its not one thing its another. I dont know if all Lennox products are like this but in four years I have used the "Emergency Heat" more than the heat pump.
December 1, 2012
Rated 5 out of 5 by Jane Comfort
The heat pump works very well and I am so comfortable. It has only been installed for a week, so I don't have much history and, of course, haven't had a power bill. I am hoping my power bill is significantly lower.
November 14, 2012
Rated 4 out of 5 by mcrobert The unit performs well but is very noisy
We have had this unit for three years and have had no mechanical problems. It is easy toprogram and is relatively inexpensive to operate. My only concern thus far is the noise it creates.If this could be corrected I would be most pleased.
November 6, 2012
Rated 1 out of 5 by deb60 Nothing but nightmares with a Lennox
I have had a Lennox heat pump for 12 years and have had the outside unit replaced 4 times now and have spent well into the thousands, more than the unit was in the first place. I do not recommend a Lennox product ever, they do not last and VERY unrealiable
as they say in their booklet, ONE THING LESS TO WORRY ABOUT! DO NOT BUY ONE, NOT TRUE! they only work for about a year at a time..then problems!
I think maybe Lennox should pay for my new one since I have bought so many bad ones from their company!
October 31, 2012
Rated 2 out of 5 by Paul Works fair on cooling
The system maintains temp in the house, but is very drafty in the winter. 80 to 85 deg air temp in winter is not comfortable. Had to a v/s control to the air handler in order to make system tolerable. Would change to gas if available.
September 27, 2012