As home heating and cooling equipment becomes more sophisticated and expensive, labor coverage is an increasingly important consideration for homeowners. But Lennox has an innovative solution.
We have launched an industry-leading limited warranty offering with customizable and complete system coverage for parts and labor, providing greater peace of mind to homeowners. Through Warranty Your Way™, homeowners now have the opportunity to obtain labor coverage on eligible heating and cooling products, as well as more limited warranty and coverage options at no additional cost, putting the power of choice in the hands of homeowners.
What does this mean for our customers? Here's an overview of what is changing.
What are the new labor coverage options?
Lennox Industries is the first and only heating and cooling manufacturer featuring the option to obtain three-year labor coverage at no additional cost. Traditionally in the heating and cooling industry, labor has not been covered as part of the standard manufacturer's limited warranty, a misunderstanding that can be a challenging experience for the homeowner.
"With the launch of Warranty Your Way, we are setting the new standard for HVAC manufacturer limited warranties and continuing Lennox' legacy of innovation in all aspects of the industry," said Quan Nguyen, VP General Manager at Lennox Industries. "We're giving homeowners the transparency and peace of mind to feel confident about their warranty parts and labor coverage and keep their home comfort system performing optimally. Through our new industry-leading warranty offering, we're proving that perfect air isn't just something Lennox talks about—it's something we stand behind."
Why are we Launching Warranty Your Way™?
According to a recent study conducted by Lennox, "Warranty" was the number one frustration for homeowners. When a failure occurs, the average cost of repair is 85% labor and only 15% parts, leading to unexpected costly repairs for both the homeowner and dealer. With Warranty Your Way, Lennox is giving homeowners personalized, easy-to-understand complete coverage options and providing dealers with the market differentiation to help them stand out in a competitive market.
"Dealers are the core of our company, and we are constantly seeking ways to improve their business as well as enhance the homeowner experience," said Kim McGill, VP of Marketing at Lennox Industries. "The Warranty Your Way limited warranty coverage options provide customizable labor coverage packages that best fit our dealers' business models and the homeowner's needs, leading to stronger customer relationships and upward business growth for our network of exceptional dealers."
How can I purchase additional labor coverage?
Additional labor coverage can be purchased through the Comfort Shield® program, which is provided by Service Net Warranty, LLC and is transferable. For more information on this innovative warranty and coverage, visit Lennox.com/WarrantyYourWay.
* Eligible equipment comes with a default parts only Basic Limited Warranty (for Merit® and Elite®, 5 years parts only and for Dave Lennox Signature® Collection, 10 years parts only). Terms, conditions, and exclusions apply. Please view the full terms and conditions at Lennox.com/WarrantyYourWay. In addition, Lennox gives the opportunity to extend the Basic Limited Warranty at no additional charge in two ways: For eligible Merit and Elite series products, homeowners have the opportunity to select the default traditional 5-year parts only extension (for a total of 10-years parts only coverage) or, in lieu of that option, they have the opportunity to receive 2 years of parts coverage and 3 years of labor coverage (for a total of 7-years parts coverage and 3-years labor). For the Dave Lennox Signature Collection, homeowners have the opportunity to obtain the default 2-year parts only extension (for a total of 12-years parts only coverage) or, in lieu of that option, they have the opportunity to receive 3 years of labor coverage (for a total of 10-years parts coverage and 3-years labor). For purchasers outside of California, Quebec, and any other jurisdiction where registration requirements to effectuate warranties are prohibited, in order to be eligible for the default standard parts only Extended Limited Warranty coverage or the alternative parts and labor Extended Limited Warranty coverage, equipment must be properly registered within 60 calendar days of installation (existing homes) or closing date (new construction). For purchasers in California, Quebec, and any other jurisdiction where registration requirements to effectuate warranties are prohibited, equipment automatically comes with the default parts only Extended Limited Warranty. Purchasers will have the ability to change their coverage to the alternative parts and labor Extended Limited Warranty within 60 days of installation (existing homes) or closing date (new construction). To register, if applicable, or change coverage, visit www.WarrantyYourWay.com, e-mail Lennox by going to /help/contact-us/warranty and then click "Email Our Contact Center," or call Lennox at 1-800-9-LENNOX. Other terms, conditions, and exclusions apply. We encourage you to read the full terms and conditions at Lennox.com/WarrantyYourWay.
